Return & Refund Policy

Return window

You may request a return within 7 days of delivery if the part is unused, in its original packaging, and one of the following applies:

• The wrong item was sent.
• The item arrived damaged or defective.
• The part does not fit the appliance model you told us about before ordering.

What cannot be returned

• Electrical components that have been installed, wired or powered on — these cannot be resold safely.
• Parts damaged by incorrect installation, surge or water ingress.
• Items returned without original packaging or with missing accessories.
• Parts ordered against a model number you supplied that turns out to be incorrect, where installation has already been attempted.

How to raise a return

Raise the request from your account, or message us on WhatsApp with your order number and a photo of the part and its packaging. Photos let us resolve wrong-item and damage claims immediately, usually without a return shipment.

Refunds

Once the returned part is received and inspected, refunds are issued to the original payment method within 5–7 working days. COD orders are refunded by bank transfer to an account you nominate. Where we sent the wrong or a defective item, we also refund the return shipping cost.

Replacements

If you would rather have the correct part than a refund, we will dispatch the replacement as soon as the return is confirmed in transit, so you are not waiting twice.

Warranty claims

A failure after the 7-day return window but inside the stated warranty period is handled as a warranty claim, not a return. Contact us with your order number and a description of the fault.

Cancellations

Orders can be cancelled free of charge any time before dispatch. Once shipped, the return process above applies.